911 Notice: Emergency Calling Limitations
Effective: September 23, 2026 · Qrylo LLC
QryloTalk is an interconnected Voice over Internet Protocol (VoIP) service. You can dial 911 from it, but 911 over VoIP works differently from traditional landline or mobile phone service, and in some situations it may be limited or not available. Federal rules (47 CFR § 9.11) require us to explain these limitations and to obtain your acknowledgment of them. Please read this notice and share it with everyone who uses the Service in your workspace.
In an emergency, if you are unsure the Service can reach 911, use a mobile phone or a landline.
1. How 911 works on this Service
When you dial 911, the call is routed to the emergency call center that serves the registered address on file for the phone number you are calling from. The call center receives that registered address and your callback number. It does not automatically receive your physical location, and if your registered address is wrong or outdated, emergency responders may be sent to the wrong place.
2. When 911 may be limited or not available
- Relocation and nomadic use. The Service works from any internet connection: a browser, a laptop, a desktop app. If you call 911 from somewhere other than your registered address, responders may be dispatched to the registered address, not to where you are. Update your registered address whenever you move, and tell the operator your actual location.
- Power outage. The Service needs powered computers, network equipment and an internet connection. During a power outage, 911 calling will not work unless that equipment has backup power.
- Internet outage or congestion. If your internet service is down, slow or blocked, 911 calls may fail or be of poor quality.
- Suspended or unpaid service. If the Service is suspended, 911 calling is unavailable.
- Non-native and ported numbers. A number with an area code from a different region than your registered address is still routed by the registered address. During number porting, 911 routing may be delayed until the port completes.
- Registered address delays. Changes to a registered address can take time to reach emergency databases. Until then, calls route by the previous address.
- Devices without a number. Emergency calls cannot be placed from a workspace that has no phone number assigned.
3. Kari's Law and RAY BAUM's Act
Kari's Law requires that 911 can be dialed directly, without a prefix or code, and that someone at the business is notified when a 911 call is placed. On the Service, 911 is always dialed directly. Emergency calls never enter the AI receptionist, call routing or any balance check, and your workspace admins are notified when a 911 call is placed from one of your numbers.
RAY BAUM's Act requires that a dispatchable location, meaning a street address plus information such as floor, suite or room, is sent with 911 calls. Keep the registered address for each number complete and current, including suite or floor.
4. What you must do
- Register a complete, correct address for every phone number, including floor, suite or room where relevant, and update it immediately when it changes.
- Inform every user in your workspace of these limitations and place the notice label we provide on or near any device used with the Service.
- Give the 911 operator your actual location and callback number at the start of the call.
- Never place test calls to 911. Use the designated test number provided in your workspace settings.
5. Acknowledgment
When you create a workspace or add a phone number, you must confirm the following statement. We keep a record of your acknowledgment as required by federal rules.
I understand the limitations of 911 service described above.
Questions about emergency calling: support@qrylotalk.com.